myDHLi: DHL Global Forwarding launches innovative one-stop customer portal for digital logistics

  • Unique follow + share functions provide seamless collaboration with customers and suppliers
  • Customersexperience superioronline servicesfor full shipment visibility and control in one platform
  • Launch to begin with in North America, Europe, Asia, Australia and Africa
  • New digital solution reflects Deutsche Post DHL Group’s Strategy 2025:“Delivering Excellence in a Digital World”

BONN, GERMANY – Media OutReach – May 19, 2020 – DHL Global Forwarding, Deutsche Post DHL Group’s air and ocean freight specialist, has launched myDHLi, the only fully integrated online platform for freight forwarding customers.myDHLi’s highly intuitive user interface makes it easy to use and ensures that customers have all relevant information at hand.Reflecting already well established social media functions like follow and share,relevant information can be easily accessed across organizations and trading partners.Completely transparent management of freight rates, offers, transport modes, carbon emissions, and all other relevant shipment data is readily available with just a few clicks and can be displayed in detailed analyses and reports. One of the most unique aspects is the benefit offull visibility and control over all shipping and transport modes,24 hours a day, 7 days a week.mydhl image 1

“Despite accelerating digitalization and super-fast connectivity customers have a need for reduced complexity. And that is exactly what our tool does,” says Tim Scharwath, CEO DHL Global Forwarding, Freight. “We have created a one-stop customer portal that is tailored to the needs of our customers. By combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics – anytime and anywhere.We strongly believe that digitalization bears the potential to ease and improve the daily business of shippers and freight forwarders simultaneously.This is even truer during unpredictable and challenging times such as those we are currently facing with COVID-19, and which might now act as an accelerator for digitizing the industry. That is what digitalization means to us and why we made it a cornerstone of our strategy 2025.”

The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, and incorporates them into one innovativeplatform. Services like a very efficient search capability enhance the user experience. On top, developed completely in-house, the new tracking service uses end-to-end information to make shipmentsacross air and oceanvisible nearly in real-time. This gives users complete control — from pick-up to final delivery. The service also offers raw data Excel extracts. Another new feature is myDHLi Documents, which offers quick and easy access to downloadable shipment documents. All documents — quotes, commercial invoice, packinglist, housebill, invoice, proof of delivery, etc. — are stored in one place.The designers adapted a mobile-first approach for seamless use on all devices. Built-in popular social media features like follow and share functions simplify communication along the supply chain by enabling customers to exchange information with colleagues,customers and suppliers.Furthermore,data can be easily analyzed and exported or directly integrated to own systems, based ona suite ofAPIs.

myDHLi features a modular build-up. Users can individualize their portal by selecting the specific services they want. Thanks to the single sign-on registration process, all services are available from the beginning. No additional registration or sign-in processes are needed. myDHLi is free of charge for all DHL Global Forwarding customers.mydhl image 2

The launch begins with a pilot phase including selected customers from five continents (North America, Europe, Asia, Australia, Africa). myDHLi is being rolledout in wavesto ensure a smooth region-by-region transition. Interested customers can register for onboarding to myDHLi. Regular updates based on customer feedback will be shared. The previous customer portal,DHLi, will be available untilthe myDHLi roll-out is complete.

DHL Global Forwarding, Freight is continuously working on new services to offer its customers a state-of-the-art experience— all in line with Deutsche Post DHL Group’s Strategy 2025 goal of “Delivering Excellence in a Digital World.”

Further information available at https://www.myDHLi.com.

You can find the press release for download as well as further information on dpdhl.com/pressreleases

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing &energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.50505-DHL_logo.jpg (5)

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 63 billion euros in 2019. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.

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enny Yeo / Fiona Teo
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