Mrs. Amal Salem Al Hanawi, Manager of Consumer Affairs Department, at the Communication Regulatory Authority (CRA), confirmed that the Authority is finalizing the regulation for the postal sector in Qatar based on a short bilingual survey (Arabic & English) conducted recently.
The CRA conducted the survey as part of its ongoing efforts to ensure the provision of smart, innovative and high-quality services in the sectors that it regulates, including postal services.
The survey was conducted via social media platforms to get consumers’ feedback on their experience of the postal services in Qatar provided by Qatar Post and private couriers.
Al Hanawi pointed out that the survey is one of the main tools adopted by CRA to help in receiving consumers’ feedback on the postal services and to better understand their needs and concerns, and it has allowed us to collect valuable data about consumers’ behavior which will help us in ensuring that consumers’ rights are protected and their experience is improved.
Source: Government of Qatar